Managing capacity and demand in a responsive repairs service Lessons from social housing



Meehan, Joanne ORCID: 0000-0001-6730-9350, Drake, Paul R ORCID: 0000-0002-5564-0473, Vogel, Kiera and Parkhouse, Adam
(2016) Managing capacity and demand in a responsive repairs service Lessons from social housing. In: PUBLIC SERVICE OPERATIONS MANAGEMENT: A RESEARCH HANDBOOK. Routledge,Abingdon, pp. 156-173. ISBN 978-1-138-81369-4

This is the latest version of this item.

[img] Text
Meehan chapter revise 2 07102014.doc - Unspecified
Access to this file is embargoed until Unspecified.

Download (218kB)

Abstract

This chapter critically evaluates the application of capacity and demand techniques in responsive repairs services in the UK’s social housing sector. The challenges and adaptations required to deliver financial efficiencies whilst protecting the social dimension of service delivery are framed against existing operations management theories. Empirical results of a two-year action research project in Cartrefi Conwy’s Building and Maintenance Unit reveal five underpinning and inter-related issues that need to be addressed in applying OM to the social housing sector; language, lack of OM knowledge, motivation, measuring success, and tenant relationships.

Item Type: Book Section
Subjects: ?? H1 ??
?? HD28 ??
Depositing User: Symplectic Admin
Date Deposited: 13 Aug 2015 08:55
Last Modified: 17 Dec 2022 01:34
Related URLs:
URI: https://livrepository.liverpool.ac.uk/id/eprint/2019879

Available Versions of this Item

  • Managing capacity and demand in a responsive repairs service Lessons from social housing. (deposited 13 Aug 2015 08:55) [Currently Displayed]