Is this a design-worthy dilemma? Identifying relevant and inspiring concern conflicts as input for user-centred design

Ozkaramanli, D ORCID: 0000-0002-6046-5104, Desmet, PMA and Özcan, E (2017) Is this a design-worthy dilemma? Identifying relevant and inspiring concern conflicts as input for user-centred design. Journal of Design Research, 15 (1). pp. 17-42.

Text DOzkaramanli-DesignWorthyDilemmas.pdf - Author Accepted Manuscript Download (4MB)

Abstract

Personal dilemmas can be valuable starting points for user-centred design. Since dilemmas prevail in everyday life, designers can identify many dilemmas relevant for a given design brief. It can therefore be a challenge to choose a target dilemma as a means to frame an appropriate problem space. To address this challenge, this paper proposes seven qualities of 'design-worthy' dilemmas. These key qualities were derived from a cross-comparison of four dilemma-driven design cases, and were clustered in three categories: 1) relevance for target users; 2) potential to inspire design ideas; 3) meaningful formulation of conflicting concerns. The qualities of design-worthy dilemmas explicate the considerations designers have when selecting a target dilemma, and thus, they can facilitate introspection and discussion in problem framing. In addition, the case studies demonstrate the main activities involved in dilemma-driven design, namely discovery, definition, and application.

Item Type:	Article
Uncontrolled Keywords:	Concern conflict, Dilemma-driven design, User-centred design, Problem framing, Design process
Depositing User:	Symplectic Admin
Date Deposited:	07 Jun 2017 06:19
Last Modified:	19 Jan 2023 07:03
DOI:	10.1504/JDR.2017.084506
Related URLs:	Publisher
URI:	https://livrepository.liverpool.ac.uk/id/eprint/3007839