The causes of the high attrition rate of non-owner middle managers in a family-owned corporation in the Philippines.

Condino, Stephene Roy (2020) The causes of the high attrition rate of non-owner middle managers in a family-owned corporation in the Philippines. Doctor of Business Administration thesis, University of Liverpool.

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Abstract

This DBA thesis focused on exploring the role of emotions towards decision making for non-owner middle managers in a family firm in the Philippines. The Philippines is one of the fastest-growing economies in the world and Asia after China. This family firm has over 8000 employees nationwide and is rapidly expanding in the Association of Southeast Asian (ASEAN) region. This DBA thesis tries to answer what are the causes of the high attrition rate of non-owner managers leaving the family firm. As a member of the owning family and as a second-generation owner-manager, I need to dwell on this issue, which could affect our business in the long run. For me to discuss this in my thesis, I used numerous literature which reframed my understanding and my first-hand experience in the phenomenon, which I think is happening in the family firm. These pieces of literature focused on coping, cognitive appraisal, emotions, identity or social identity, regret theory, decision making and professionalization of family firms. It also helped me as an owner-manager to use a qualitative ethnographic, phenomenological action research method. This method will best fit the action I intend to use to achieve change in the family firm. The action came from the guidelines or framework provided by the thematic analysis and coding as part of my methods. The stages of the action research I did focused on five stages. These stages include observation, semi-structured interviews, focus group discussions, pilot test project and consolidation of feedback from the participants. Aside from this, I also used a storytelling approach together with my diary, which incorporated in the DBA thesis that is part of the rich data used to support the method of research used. When I did my interviews with the participants, I made sure that the privacy and profile of these respondents remain anonymous as indicated and approved during the ethics approval stages of this DBA thesis. The reader of this DBA thesis expects to understand what are the factors that affect the decision making of the non-owner managers and how these decisions could be changed by looking into the emotions and identity of the individual. The reader of this DBA thesis will also appreciate the role of the non-owner managers in family firms (disvalued or disregarded based on the story I will elaborate here) to achieve an ideal family firm by empowering them to make decisions, giving the non-owner managers ample training and guidance, changing their salary schemes and making the workplace environment a collaborative one make this possible.

Item Type:	Thesis (Doctor of Business Administration)
Divisions:	Faculty of Humanities and Social Sciences > School of Management
Depositing User:	Symplectic Admin
Date Deposited:	15 Jan 2021 16:33
Last Modified:	18 Jan 2023 23:34
DOI:	10.17638/03100289
Supervisors:	Nolan, Terence
URI:	https://livrepository.liverpool.ac.uk/id/eprint/3100289