McKay, Kathy 
ORCID: 0000-0002-5536-2522, Wayland, Sarah, Ferguson, David, Petty, Jane and Kennedy, Eilis
(2021)
"At Least until the Second Wave Comes horizontal ellipsis ": A Twitter Analysis of the NHS and COVID-19 between March and June 2020.
INTERNATIONAL JOURNAL OF ENVIRONMENTAL RESEARCH AND PUBLIC HEALTH, 18 (8).
3943-.
Abstract
In the UK, tweets around COVID-19 and health care have primarily focused on the NHS. Recent research has identified that the psychological well-being of NHS staff has been adversely impacted as a result of the COVID-19 pandemic. The aim of this study was to investigate narratives relating to the NHS and COVID-19 during the first lockdown (26 March-4 July 2020). A total of 123,880 tweets were collated and downloaded bound to the time period of the first lockdown in order to analyse the real-time discourse around COVID-19 and the NHS. Content analysis was undertaken and tweets were coded to positive and negative sentiments. Five main themes were identified: (1) the dichotomies of 'clap for carers'; (2) problems with PPE and testing; (3) peaks of anger; (4) issues around hero worship; and (5) hints of a normality. Further research exploring and documenting social media narratives around COVID-19 and the NHS, in this and subsequent lockdowns, should help in tailoring suitable support for staff in the future and acknowledging the profound impact that the pandemic has had.
| Item Type: | Article |
|---|---|
| Uncontrolled Keywords: | COVID-19, NHS, twitter, content analysis, moral injury |
| Divisions: | Faculty of Health and Life Sciences Faculty of Health and Life Sciences > Institute of Population Health |
| Depositing User: | Symplectic Admin |
| Date Deposited: | 12 May 2021 09:54 |
| Last Modified: | 18 Jan 2023 22:47 |
| DOI: | 10.3390/ijerph18083943 |
| Open Access URL: | https://doi.org/10.3390/ijerph18083943 |
| Related URLs: | |
| URI: | https://livrepository.liverpool.ac.uk/id/eprint/3122443 |
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