Wu, Meng-San, Watson, Rebecca, Hayat, Fatima, Ratcliffe, Libuse, Beadsworth, Mike Bj, McKenna, Mark, Corney, Daniel, Plum, Catherine, Macfarlane, Jamie-Leigh, Matareed, Maisoon et al (show 5 more authors)
(2021)
What do people hospitalised with COVID-19 think about their care? Results of a satisfaction survey during the first wave of COVID-19 in Liverpool.
Future healthcare journal, 8 (1).
e70-e75.
Abstract
Despite huge advances in vaccines, testing and treatments for COVID-19, there is negligible evidence on the perceptions of people hospitalised with COVID-19 about the care they received. To address this, we developed a satisfaction survey for people with COVID-19 admitted to our hospital during the first COVID-19 wave in Liverpool. Of those invited, 98/160 (61%) responded, of whom 94/98 (96%) completed the survey. Respondents rated overall care highly (mean 4.7/5) and 89/94 (95%) reported that they would recommend the hospital to friends and/or family. Most respondents felt safe on the ward (94%), with privacy maintained (93%) and pain well managed (90%). Fewer than two-thirds (63%) of respondents considered themselves adequately consulted regarding medications and side effects. Sleep and food/drink quality were also highlighted as areas for improvement. To overcome the issues raised, we generated a 'COVID-19 practice pointers' poster within an integrated educational bundle on COVID-19 wards. The impact of the bundle on perceptions of people hospitalised with COVID-19 will be evaluated in people hospitalised with COVID-19 in Liverpool in 2021. Whether hospitalised for COVID-19 or other conditions, our survey results are a timely reminder of the importance of involving patients in shaping the care that they receive.
Item Type: | Article |
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Uncontrolled Keywords: | COVID-19, coronavirus, healthcare quality and provision, patient satisfaction and feedback, quality improvement project |
Divisions: | Faculty of Health and Life Sciences Faculty of Health and Life Sciences > Institute of Infection, Veterinary and Ecological Sciences |
Depositing User: | Symplectic Admin |
Date Deposited: | 17 Jun 2021 13:49 |
Last Modified: | 25 Dec 2023 04:24 |
DOI: | 10.7861/fhj.2020-0260 |
Open Access URL: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC80043... |
Related URLs: | |
URI: | https://livrepository.liverpool.ac.uk/id/eprint/3126737 |