ORGANISATIONAL LEARNING THROUGH AGILE WORKING APPROACH

Theinthong, Krisana ORCID: 0000-0001-8638-6220 (2021) ORGANISATIONAL LEARNING THROUGH AGILE WORKING APPROACH. Doctor of Business Administration thesis, University of Liverpool.

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Abstract

Although agile working has been widely accepted in software development practices in Thailand, the extended usage of agile working in non-development environments was still limited. The study aimed to understand the effects of agile working implementation in a small Thai organisation. The action research initially focused on investigating three impacts of agile working on reflective practices in the organisation, culture integration and ecosystem business model innovation. However, an integrated learning framework emerged from the meta- reflection process. The study informed that agile working helped the Company increase reflective practices in the organisation, evolve its culture, and innovate its ecosystem business model. Agile working did provide intended results and consequences of the actions, as power relation emerging as the critical factors stimulating both intended and unintended results. After 20 months, while the Company successfully stimulated reflective thinking among employees, expanded the sales ecosystem, and implemented the agile projects, the interactions from agile working unintendedly changed employees' motivation and sharing attitude, which the Company needed to manage after the thesis period. A vital outcome was developing an integrated learning framework to understand dynamic organisational development from agile working implementation. The integrated learning mechanism in an agile environment demonstrated how reflective practices and double-loop learning contributed to continuous organisational development. In addition, the integrated learning framework provided insights into how agile working facilitated second and third-person learning. As a result, the integrated learning mechanism of agile working helped the Company to sustain its organisation development. The study also suggested potential areas of studies to understand the meta-learning mechanism of agile working.

Item Type:	Thesis (Doctor of Business Administration)
Divisions:	Faculty of Humanities and Social Sciences > School of Management
Depositing User:	Symplectic Admin
Date Deposited:	27 Jul 2021 13:44
Last Modified:	18 Jan 2023 21:35
DOI:	10.17638/03130113
Supervisors:	Rostron, Ali
URI:	https://livrepository.liverpool.ac.uk/id/eprint/3130113