Olabi, Yasmine, Campbell, Sophie, Greenhill, Beth 
ORCID: 0000-0003-4948-6796 and Morgan, Andrew ORCID: 0000-0002-2765-0404
(2021)
NHS frontline staff experiences of an in-house psychological support service during the COVID-19 pandemic.
PSYCHOLOGY HEALTH & MEDICINE, 27 (1).
pp. 131-138.
Abstract
The COVID-19 pandemic has led to enormous practical and emotional challenges for healthcare workers globally, including NHS staff. Psychological support provisions have been established by an NHS healthcare trust in the North of England, including 1:1 psychological support provided by the in-house psychology team. This study sought to understand how staff experienced the service, what worked well and what could be improved. Five participants who had accessed the staff support service took part in semi-structured interviews. Data were analysed using Interpretative Phenomenological Analysis (IPA). Three main themes emerged from the data: 'The need for a flexible, responsive approach', 'Individual and group benefits' and 'The future of staff support: "we need to invest in staff mentally"'. Accessing the service was seen as personally and professionally rewarding for the NHS staff interviewed. These findings are discussed in relation to the relevant literature. Clinical implications, methodological limitations and directions for future research are discussed.
| Item Type: | Article |
|---|---|
| Uncontrolled Keywords: | Healthcare workers, Covid-19, psychological support, staff wellbeing, qualitative research, interpretative phenomenological analysis |
| Divisions: | Faculty of Health and Life Sciences Faculty of Health and Life Sciences > Institute of Population Health |
| Depositing User: | Symplectic Admin |
| Date Deposited: | 12 Aug 2021 07:56 |
| Last Modified: | 18 Jan 2023 21:33 |
| DOI: | 10.1080/13548506.2021.1954674 |
| Open Access URL: | https://doi.org/10.1080/13548506.2021.1954674 |
| Related URLs: | |
| URI: | https://livrepository.liverpool.ac.uk/id/eprint/3133236 |
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