The contribution of hospitality services to person-centred care: A study of the palliative care service ecosystem

Hunter-Jones, Philippa ORCID: 0000-0002-0880-7357, Sudbury-Riley, Lynn ORCID: 0000-0001-5097-3407, Al-Abdin, aHMED ORCID: 0000-0002-5818-5736 and Spence, Chloe (2023) The contribution of hospitality services to person-centred care: A study of the palliative care service ecosystem. International Journal of Hospitality Management, 112. p. 103424.

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Official URL: http://dx.doi.org/10.1016/j.ijhm.2022.103424

Abstract

This paper presents a new perspective on person-centred care, examining the role hospitality plays in palliative care. Despite a burgeoning, clinically derived and focused evidence-base, the constituent parts of person-centred care in this service ecosystem are not fully understood. An assessment of hospitality and healthcare literature concludes that the contribution of hospitality services to palliative care are seldom appreciated. Systematic stories (n = 239) collected from patients, families, and the bereaved accessed via five hospices, a hospital-based Palliative Care Unit, and a general hospital, geographically dispersed around the UK, are examined through the application of a storytelling tool designed to capture the transitional nature of service experiences. Hospitality services are found to play a profound role in care at this lifestage. They are integral to a person-centred care model which ascends through knowledge, emotions, amenities, social, and holistic steps over time. Research limitations and opportunities for future research are detailed.

Item Type:	Article
Uncontrolled Keywords:	End-of-life care, Hospices, Patient experiences, Person-centred care, Trajectory touchpoint technique, Operant, Operand
Divisions:	Faculty of Humanities and Social Sciences > School of Management
Depositing User:	Symplectic Admin
Date Deposited:	09 Jan 2023 09:00
Last Modified:	26 Jul 2023 19:26
DOI:	10.1016/j.ijhm.2022.103424
Related URLs:	Author Publisher
URI:	https://livrepository.liverpool.ac.uk/id/eprint/3166923