Al Lawati, Aqeela
(2023)
Improving the usage of data provided by the Statistics and Measurement Unit (SAMU) in public administrations in the Sultanate of Oman.
Doctor of Business Administration thesis, University of Liverpool.
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Abstract
The Human resource data (HRDt) is considered a valuable asset for an organization; however, its effect is more significant when utilized in a proper way. This research study is conducted in Statistics and Measurement Unit (SAMU) at X Public Administration, Sultanate of Oman, Muscat. The primary aim of the study is to identify the internal issues and challenges related to the usage of HRDt at the SAMU in the Sultanate of Oman. In addition, a further aim is to increase the effectiveness of the SAMU by improving the usage of HRDt and utilizing it in the human resource (HR) decision-making process (DMP). Furthermore, the study aims include the identification of the reasons behind the lack of data usage at the SAMU, the evaluation of the culture role in the usage of the data, the identification of any force from managers to ignore the data, and an evaluation of whether the usage of data in the DMP improves or has any effect on staff satisfaction. The study followed a pragmatist research philosophy, an inductive research approach, and an AR strategy. The data was collected using a multiple-method qualitative strategy research choice by observing the participants and conducting semi-structured interviews. Thematic analysis techniques were used to analyze the collected qualitative data. The findings of the research study were above the expectations and actionable, which provided reasons for ignoring the usage of HRDt in the HR decision-making process. Furthermore, the creation of the network between the organizational units showed the effectiveness of various processes. Moreover, the study encourages not only the AR Team, but also the new senior managers to adopt the AR methodology as a tool for solving organizational problems for which the organization created a new unit specialist to gather AR proposals, provide approvals, and discuss the results and the solutions. Ethical approvals and consideration were obtained from the ethics review board of the University of Liverpool and the X Public Administration before conducting the research study. The limitations of the study include the fact that the implementation of the study’s outcome was applied to a single unit within the organization due to the COVID-19 pandemic restrictions; however, the limitation was overcome by involving other units’ managers in the study as AR Team so they can transfer, report the knowledge and the idea to their units. Furthermore, the number of the AR Team was limited to 10 due to the fact that in general X Public Administration is known for the lowest number of staff compared to other governmental organizations in the country; nevertheless, despite this limitation, the study was conducted successfully.
| Item Type: | Thesis (Doctor of Business Administration) |
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| Divisions: | Faculty of Humanities and Social Sciences > School of Management |
| Depositing User: | Symplectic Admin |
| Date Deposited: | 17 Aug 2023 11:56 |
| Last Modified: | 17 Aug 2023 11:56 |
| DOI: | 10.17638/03170466 |
| Supervisors: |
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| URI: | https://livrepository.liverpool.ac.uk/id/eprint/3170466 |
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