Rapport Development in Online Channels: A Dyadic Customer/Service Employee Perspective



Hammad, mohamed, Raddats, Christopher ORCID: 0000-0003-3206-4343 and Kearney, Treasa
(2023) Rapport Development in Online Channels: A Dyadic Customer/Service Employee Perspective. In: 2023 American Marketing Association (AMA) Summer conference, 2023-8-4 - 2023-8-6, San Francisco.

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Item Type: Conference or Workshop Item (Unspecified)
Divisions: Faculty of Humanities and Social Sciences > School of Management
Depositing User: Symplectic Admin
Date Deposited: 08 Aug 2023 13:55
Last Modified: 08 Aug 2023 13:55
URI: https://livrepository.liverpool.ac.uk/id/eprint/3172087