Total Quality Management Boosters and Blockers in a Humanitarian Setting: An Exploratory Investigation



Mahmoud, Ali Bassam ORCID: 0000-0002-3790-1107, Alatrash, Mayssa, Fuxman, Leonora, Meero, Abdelrhman Ahmad and Yafi, Eiad
(2019) Total Quality Management Boosters and Blockers in a Humanitarian Setting: An Exploratory Investigation. SAGE OPEN, 9 (2). p. 215824401984191.

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Abstract

Utilizing qualitative techniques, this research is aimed at investigating total quality management (TQM) implementation practices within a humanitarian setting. The extensive survey instrument of professionals working for the United Nations (UN) organizations operating in the Middle East is used to reveal TQM use within international nongovernmental organizations (INGOs) that provide humanitarian relief. With the goal of helping organizations to address anticipated difficulties in implementing TQM practices that improve performance of humanitarian interventions, this study identifies and examines the boosters and blockers of successful implementation of the TQM practices. The most prominent themes that were identified relate to availability of funding, management commitment to quality, partnerships and communication channels, and knowledge sharing.

Item Type: Article
Uncontrolled Keywords: total quality management, thematic analysis, nongovernmental organization, humanitarian setting
Depositing User: Symplectic Admin
Date Deposited: 30 Apr 2019 08:29
Last Modified: 19 Jan 2023 00:53
DOI: 10.1177/2158244019841919
Open Access URL: https://doi.org/10.1177/2158244019841919
Related URLs:
URI: https://livrepository.liverpool.ac.uk/id/eprint/3039009