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Number of items: 2.
Witell, Lars, Kowalkowski, Christian, Perks, Helen, Raddats, Chris 
ORCID: 0000-0003-3206-4343, Schwabe, Maria, Benedettini, Ornella and Burton, Jamie
(2020)
Characterizing customer experience management in business markets.
Journal of Business Research, 116.
pp. 420-430.
Raddats, CO ORCID: 0000-0003-3206-4343, Kowalkowski, Christian, Benedettini, Ornella, Burton, Jamie and Gebauer, Heiko
(2019)
Servitization: A contemporary thematic review of four major research streams.
Industrial Marketing Management, 83.
pp. 207-223.