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Number of items: 2.
Witell, Lars, Kowalkowski, Christian, Perks, Helen, Raddats, Chris 
ORCID: 0000-0003-3206-4343, Schwabe, Maria, Benedettini, Ornella and Burton, Jamie
(2020)
Characterizing customer experience management in business markets.
Journal of Business Research, 116.
pp. 420-430.
Kearney, Treasa ORCID: 0000-0002-4655-3749, Walsh, Gianfranco, Barnett, Willy, Gong, Taeshik, Schwabe, Maria and Ifie, Kemefasu
(2017)
Emotional intelligence in front-line/back-office employee relationships.
JOURNAL OF SERVICES MARKETING, 31 (2).
pp. 185-199.