Interactive client centric design management process for construction projects

Alhava, O, Laine, E and Kiviniemi, A ORCID: 0000-0001-6570-0188
(2014) Interactive client centric design management process for construction projects. In: ECPPM 2014, 2014-9 - 2014-9, Vienna, Austria.

[img] Text
C2014.04 Interactive Client Centric Design Management Process.pdf - Unspecified

Download (282kB)


In construction projects the changes and refinements of client requirements are often seen just as a disturbance causing additional costs. However, today clients' business needs evolve constantly and therefore changes in the project requirements are inevitable. Simultaneously, the increasing competition forces companies to minimise unproductive capital costs. Therefore there is an economical pressure to shorten the construction time and the design and construction will be even more concurrent than today. There is clearly potential value to be created for customer by terms of change management. Customer value creation has been differentiating factor in other industries, especially in the service industry which concentrates to the customer value creation, as prevailing service logic requires a service provider for engaging itself with the clients' practices, learn from the customers and co-create value together with the customers. Fira is an innovative Finnish companywhich has developed its interactive and customer centric Verstas-process since 2009. The process helps to identify business critical requirements of the client organisation, develop those to strategic project requirements and further to technical requirements. Fira is using service logic as a guiding principle in the development of Verstas facilitation process and strives for maximising co-created value for customer and uses Building Information Modelling (BIM) in order to visualize the design for end-users as well as for providing near-real time cost information business owners. Even in the advanced Verstas process, the changes and refinements of client requirements have been a problem when the process is moving to detailed design and production. The traditional project management methods are not efficient in managing late changes in requirements. In this paper we will present new methods for combining Verstas process, requirements management and a new BIM solution, standardised model views in the design and production process. Using these methods Fira can now change its business model, differentiate with more attractive value proposal for customer, create more value than its competitors and capture value for securing its competitiveness in future. © 2015 Taylor & Francis Group.

Item Type: Conference or Workshop Item (Paper)
Depositing User: Symplectic Admin
Date Deposited: 04 Mar 2015 10:31
Last Modified: 17 Dec 2022 01:31
DOI: 10.1201/b17396-96
Related URLs: