Emotional intelligence in front-line/back-office employee relationships



Kearney, Treasa ORCID: 0000-0002-4655-3749, Walsh, Gianfranco, Barnett, Willy, Gong, Taeshik, Schwabe, Maria and Ifie, Kemefasu
(2017) Emotional intelligence in front-line/back-office employee relationships. JOURNAL OF SERVICES MARKETING, 31 (2). 185 - 199.

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Item Type: Article
Uncontrolled Keywords: Emotional intelligence, Organizational performance, Moderation, Citizenship behaviours, Customer service employees, Matched data
Depositing User: Symplectic Admin
Date Deposited: 04 Jan 2017 13:07
Last Modified: 01 Apr 2021 15:10
DOI: 10.1108/JSM-09-2016-0339
Related URLs:
URI: https://livrepository.liverpool.ac.uk/id/eprint/3005097