The Impact of Information Technology on Strategy Implementation in Public Sector Organisations in Saudi Arabia



Dasan, RA
(2019) The Impact of Information Technology on Strategy Implementation in Public Sector Organisations in Saudi Arabia. Doctor of Business Administration thesis, University of Liverpool.

[img] Text
H00019200_Apr2019.pdf

Download (2MB) | Preview

Abstract

This research presents new empirical evidence on the practice of strategy implementation in public organisations in Saudi Arabia, which is a rentier state, meaning that a great source of its income is obtained by renting its natural resources. Since 1970, the Saudi government’s development plans have involved efforts to reduce dependency on oil and to increase other sources of income. Several analyses of the current state of the Saudi economy demonstrate that oil remains the primary and dominant driver of the economy. This indicates an issue with the implementation of strategies in the country. This research identifies the dynamics of the strategy implementation issue within Saudi public organisations and confirms the positive impact of strategy implementation on improving organisational performance. Moreover, the research provides a descriptive account for exploring different drivers that have the utmost impact on strategy implementation, such as a coordinated body to manage the strategy implementation activities driver and information technology (IT) driver. Then, the research decomposes the IT driver and confirms that the factors of the automation of processes (business and support processes) have a greater impact on strategy implementation. The literature review conducted in this research resulted in a better understanding of the issues and obstacles surrounding strategy implementation. The first stage of this research used mixed methods; the quantitative method using questionnaires confirmed the positive impact of strategy implementation on organisational performance, identified the strategy implementation drivers and decomposed the IT driver. Next, qualitative research using interviews with mid-level managers in the public sector in Saudi Arabia reported their recommended actions for enlarging the benefits of the factors of the automation of processes. This study concludes that the need exists to direct more attention towards strategy implementation and that IT can play a greater role in improving this endeavour.

Item Type: Thesis (Doctor of Business Administration)
Uncontrolled Keywords: Strategic Management, Strategy Implementation, Action Research, Saudi Arabia, Information Technology, Public Sector
Divisions: Fac of Humanities & Social Sci > School of Management
Depositing User: Symplectic Admin
Date Deposited: 27 Jun 2019 15:25
Last Modified: 09 Jan 2021 03:40
DOI: 10.17638/03041644
Supervisors:
URI: https://livrepository.liverpool.ac.uk/id/eprint/3041644