Personality differences as predictors of action-goal relationships in work-email activity

Russell, Emma and Woods, Stephen A ORCID: 0000-0003-3331-2329 (2020) Personality differences as predictors of action-goal relationships in work-email activity. COMPUTERS IN HUMAN BEHAVIOR, 103. pp. 67-79.

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Official URL: http://dx.doi.org/10.1016/j.chb.2019.09.022

Abstract

Email is a ubiquitous and work-critical tool for many people at work today. Research suggests that people engage a range of actions to deal with work-email, with the same email action (e.g. turning off email) facilitating some goals (e.g. for well-being) but hindering others (e.g. for being helpful). Using mixed-methods across two studies with knowledge workers who use work-email, we examined whether individual differences in personality can explain why there is a goal paradox of work-email actions. The theory of purposeful work behavior (TPWB) informs our approach. In Study 1, semi-structured interviews (N = 28) uncovered (using thematic analysis) a comprehensive list of 72 work-email actions that differently impact goals related to Work, Well-being, Control and Concern. Study 2 then addressed whether personality traits could predict work-email activity directed towards these four goals. A multi-level survey (N = 341; n = 5575) of work-email activity was analyzed using cross-level hierarchical linear modelling. We found that action-goal relationships in dealing with work-email, could be predicted by people's trait-relevant goal striving. This advances understanding of why work-email actions can be both beneficial and problematic for people. Use of habitual actions also interacted with personality to strengthen action-goal relationships, except for those with low Emotional Stability. Findings are discussed in terms of their implications for theory, policy and practice.

Item Type:	Article
Uncontrolled Keywords:	Work-email, Personality, Goal-striving, Theory of purposeful work behavior, Five factor model
Depositing User:	Symplectic Admin
Date Deposited:	20 Dec 2019 15:52
Last Modified:	19 Jan 2023 00:12
DOI:	10.1016/j.chb.2019.09.022
Related URLs:	Author Publisher
URI:	https://livrepository.liverpool.ac.uk/id/eprint/3067250