How does an individual's culture trigger barriers of communication in a diverse environment? The case of a European Enforcement Network; An Action Research Inquiry



Leyshon, Cari
(2020) How does an individual's culture trigger barriers of communication in a diverse environment? The case of a European Enforcement Network; An Action Research Inquiry. Doctor of Business Administration thesis, University of Liverpool.

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Abstract

The following qualitative case study explores how the role of culture within the individual schema impacts barriers of communication with a group of diverse stakeholders for a European enforcement network. Utilizing both appreciative and cooperative inquiry while collecting multiple diverse perspectives with an online pretest survey, in-depth interviews, an online focus group, meeting facilitation and participant observation. Using four action research cycles to gain collective input to expose how the role of culture impacts participant’s personal biases, stereotypes and judgments that are potentially contributing to barriers of diverse communication. The collective data informs the implementation of actionable strategies to confront barriers such as language, lack of trust, conflict, and unacknowledged schemas that disrupt multicultural communication. This study validates the importance of individual acknowledgment of how culture influences their schema before diverse communication can be improved for collaboration to occur. The key findings further indicate how it is possible to change existing beliefs, stereotypes and biases by acknowledging first what they are within a trusting environment. A focus on the individual’s unique schema overcomes the complexities of stakeholders’ multiple cultural identities to realize collaborative action. Actionable knowledge is generated by collective stakeholders’ perspectives to generate a new European business initiative. Sustainable change occurs by placing the impact of culture at the heart of inquiry when conducting a diverse stakeholder analysis combined with a collective leadership approach. In conclusion, culture does impact stakeholders’ perceptions of reality, making change more effective at an individual level first, to confront the barriers of diverse communication in the case of this European enforcement network.

Item Type: Thesis (Doctor of Business Administration)
Divisions: Faculty of Humanities and Social Sciences > School of Management
Depositing User: Symplectic Admin
Date Deposited: 14 Aug 2020 10:36
Last Modified: 25 Mar 2021 12:10
DOI: 10.17638/03090922
Supervisors:
  • Amoo, Nii
  • Shepherd, Jill
URI: https://livrepository.liverpool.ac.uk/id/eprint/3090922