A social media analytic framework for improving operations and service management: A study of the retail pharmacy industry



Zhan, Yuanzhu ORCID: 0000-0002-8585-8828, Han, Runyue, Tse, Mike, Ali, Mohd Helmi and Hu, Jiayao
(2021) A social media analytic framework for improving operations and service management: A study of the retail pharmacy industry. Technological Forecasting and Social Change, 163. 120504 - 120504.

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Item Type: Article
Depositing User: Symplectic Admin
Date Deposited: 18 Feb 2021 15:59
Last Modified: 08 Apr 2021 01:10
DOI: 10.1016/j.techfore.2020.120504
Open Access URL: http://orca.cf.ac.uk/136972/
URI: https://livrepository.liverpool.ac.uk/id/eprint/3115825