COVID-19 Implications on the Relationship between Organizational Learning and Performance

Tortorella, Guilherme, Narayanamurthy, Gopalakrishnan ORCID: 0000-0002-3119-5248 and Staines, Jo (2021) COVID-19 Implications on the Relationship between Organizational Learning and Performance KNOWLEDGE MANAGEMENT RESEARCH & PRACTICE, 19 (4). pp. 551-564. ISSN 1477-8238, 1477-8246

Text UoL Elements.pdf - Author Accepted Manuscript Download (876kB) | Preview

Abstract

This research examines the implications of COVID-19 on the relationship between organisational learning and operational performance in service organisations. By using social learning theory and transactive memory system theory, we developed competing hypotheses on how organisational learning and COVID-19 outbreak interact with each other to explain 10 their impact on operational performance. To test our hypotheses, we surveyed 106 employees of service organisations who have been remotely working during COVID-19 outbreak. The collected data were analysed through multivariate data techniques. We specifically measured operational performance to assess the organisation’s performance as they were the ones immediately affected by the outbreak of COVID-19, which then is expected to have a lagged 15 impact on financial performance. Through exploratory factor analysis, we identified two bundles of COVID-19 work implications, namely home office work environment and social distancing. Results confirmed that home office work environment positively mediates the relationship between organisational learning and operational performance of service organisations. Our research adds to theory, since we evidenced that individuals’ behaviours and work environment reciprocally influence each other, even when individuals are actually apart from the usual work environment, asobserved during the pandemic.

Item Type:	Article
Uncontrolled Keywords:	COVID-19, pandemic, organisational learning, social learning theory, transactive memory system theory, service sector, operational performance
Divisions:	Faculty of Humanities & Social Sciences > School of Management
Depositing User:	Symplectic Admin
Date Deposited:	13 Apr 2021 07:24
Last Modified:	16 Jun 2026 10:35
DOI:	10.1080/14778238.2021.1909430
Related Websites:	Author Publisher
URI:	https://livrepository.liverpool.ac.uk/id/eprint/3119120
Disclaimer:	The University of Liverpool is not responsible for content contained on other websites from links within repository metadata. Please contact us if you notice anything that appears incorrect or inappropriate.