‘Why did you do that?’ The effects of instruction on recognition and production of informal second party complaints

Almalki, Ziad and Jones, Christian ORCID: 0000-0003-0407-8860 (2022) ‘Why did you do that?’ The effects of instruction on recognition and production of informal second party complaints. The Language Learning Journal, 50 (4). pp. 1-17.

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Abstract

There have been a number of studies on the use of complaints as a speech act. The majority of these studies have included analysis of how different first language speakers make complaints while only a limited number of studies have examined the effects of instruction on the development of complaints as a speech act. Those that have examined this area have tended to focus on oral complaints made to second parties. The current study focuses on the receptive and productive benefits of instruction in developing informal second party complaints in the context of interaction amongst peers. Using an experimental design with control and experimental groups, we examined the effects of instruction on EFL learners in Saudi Arabia as related to informal second party complaints made via WhatsApp text-chat. Results show a significant effect on receptive knowledge of complaints for the experimental group but no significant differences in terms of appropriacy of complaint production.

Item Type:	Article
Uncontrolled Keywords:	Interlanguage pragmatics, informal complaints, instant messaging
Divisions:	Faculty of Humanities and Social Sciences > School of the Arts
Depositing User:	Symplectic Admin
Date Deposited:	20 Jul 2022 09:16
Last Modified:	19 Jan 2024 02:30
DOI:	10.1080/09571736.2022.2088442
Related URLs:	Author Publisher
URI:	https://livrepository.liverpool.ac.uk/id/eprint/3158994