A Netnographic Investigation of Rapport Development Between Customers and Service Employees in Online Service Encounters


Maher, Mohamed, Raddats, Christopher ORCID: 0000-0003-3206-4343 and Kearney, Treasa ORCID: 0000-0002-4655-3749 (2023) A Netnographic Investigation of Rapport Development Between Customers and Service Employees in Online Service Encounters. In: NETNOCON, The Netnography Conference, 2023-7-26 - 2023-7-28, Salford University.

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Item Type: Conference Item (Unspecified)
Divisions: Faculty of Humanities and Social Sciences > School of Management
Depositing User: Symplectic Admin
Date Deposited: 31 Jul 2023 09:06
Last Modified: 27 Jan 2025 09:51
URI: https://livrepository.liverpool.ac.uk/id/eprint/3171991
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