Unlocking the Full Potential of Transformative Service Research by Embedding Collaboration Throughout the Research Process

Weaver, J ORCID: 0000-0003-1418-3402, Hunter-Jones, P ORCID: 0000-0002-0880-7357 and Donnelly, R ORCID: 0000-0001-8424-2039 (2025) Unlocking the Full Potential of Transformative Service Research by Embedding Collaboration Throughout the Research Process Journal of Service Research, 28 (2). pp. 262-277. ISSN 1094-6705, 1552-7379

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Abstract

This article presents a review of published articles on Transformative Service Research (TSR), incorporating insights from user-led research to further understand how collaboration within the TSR process can improve wellbeing. Our analysis of 111 articles reveals mixed approaches to the way user collaboration has been documented, with only a small number of articles reporting extensive collaboration across every stage of the TSR process. We posit that this has led to missed opportunities for more effective TSR and make two significant contributions to the development of subsequent TSR. First, by highlighting inconsistencies in the TSR research process, we elucidate the need for the reflexive application of TSR knowledge and open dialogue on embedding collaboration within the research process itself. Second, we propose five avenues for progress to enhance the potential for future TSR to uplift service provision for service users and stakeholders.

Item Type:	Article
Uncontrolled Keywords:	health and social care, service user-led research, systematic literature review
Divisions:	Faculty of Humanities & Social Sciences > School of Management
Depositing User:	Symplectic Admin
Date Deposited:	12 Oct 2023 07:38
Last Modified:	28 Feb 2026 18:08
DOI:	10.1177/10946705231213121
Open Access URL:	https://doi.org/10.1177/10946705231213121
Related Websites:	Author Publisher
URI:	https://livrepository.liverpool.ac.uk/id/eprint/3173610
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