The use of social media in different phases of the new product development process: a systematic literature review

Han, Runyue, Brennecke, Julia ORCID: 0000-0001-8174-5212, Borah, Dhruba ORCID: 0000-0001-8125-2549 and Lam, Hugo KS ORCID: 0000-0002-4674-6145 (2025) The use of social media in different phases of the new product development process: a systematic literature review. R&D Management, 55 (1). pp. 108-126. ISSN 0033-6807, 1467-9310

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Abstract

<jats:p>Using social media is high on the list of priorities for many firms looking to enhance their innovation performance in the different phases of the new product development (NPD) process. Mirroring this rising practical importance of using social media for NPD, scholars have presented a diverse range of perspectives and underscored the need for a systematic literature review. Accordingly, this study reviews 110 papers from 2002 to 2023, to synthesize the use of social media across three phases: discovery, development, and launch. Our analysis identifies nine NPD objectives that social media addresses and discusses challenges encountered. Building on this analysis, we develop an organizing framework to guide practitioners on how to adopt social media to achieve better NPD performance and propose directions for future research.</jats:p>

Item Type:	Article
Uncontrolled Keywords:	3503 Business Systems In Context, 35 Commerce, Management, Tourism and Services, 3507 Strategy, Management and Organisational Behaviour
Divisions:	Faculty of Humanities and Social Sciences > School of Management
Depositing User:	Symplectic Admin
Date Deposited:	20 Mar 2024 09:56
Last Modified:	09 Dec 2024 11:04
DOI:	10.1111/radm.12687
Related URLs:	Publisher
URI:	https://livrepository.liverpool.ac.uk/id/eprint/3179576