Total fulfillment management: principles, practices and use cases

Leung, EKH ORCID: 0000-0003-2058-0287 (2025) Total fulfillment management: principles, practices and use cases Transportation Research Part E Logistics and Transportation Review, 194. 103888-. ISSN 1366-5545, 1878-5794

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Abstract

This study presents a novel framework called Total Fulfillment Management (TFM), which integrates inbound warehousing and outbound transportation operations into a unified system. TFM draws inspiration from the time-tested philosophies of Total Quality Management and Just-In-Time production, adapting these principles to the modern logistics context. This paper introduces the Fulfillment Synchronization Strategy (FSS) as the operational core of TFM, designed to optimize internal and external resources and improve operational efficiency through real-time data-driven, synchronized decision-making. Within the FSS, a total of nine synchronization practices are defined. Through the integration of emerging technologies like AI, machine learning, IoT, and blockchain, TFM offers a holistic system approach for businesses seeking to enhance their fulfillment operations. Key research avenues and use cases highlight the potential impact of TFM on the evolving logistics landscape.

Item Type:	Article
Uncontrolled Keywords:	3509 Transportation, Logistics and Supply Chains, 35 Commerce, Management, Tourism and Services, Networking and Information Technology R&D (NITRD), Machine Learning and Artificial Intelligence
Divisions:	Faculty of Humanities & Social Sciences Faculty of Humanities & Social Sciences > School of Management
Depositing User:	Symplectic Admin
Date Deposited:	06 Jan 2025 10:35
Last Modified:	23 May 2026 09:37
DOI:	10.1016/j.tre.2024.103888
Related Websites:	Publisher
URI:	https://livrepository.liverpool.ac.uk/id/eprint/3189470
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