Discover: Survey, Usability Testing and Focus Group Report

Woods, J
(2015) Discover: Survey, Usability Testing and Focus Group Report. [Report] (Unpublished)

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In September 2010 the University of Liverpool Library Service implemented its version of EBSCO’s resource discovery platform, branded locally as 'Discover’. Since then, the platform has recorded year on year increases in use. In 2013-14 alone, the average number of sessions and searches per FTE showed real term increases of 16% and 29% respectively to the previous 12 months. However, the statistics alone can only tell us so much - they don’t tell us exactly how and to what extent our users are engaging with Discover. Nor do they tell us how easy they find using it or how efficient and effective they are in locating and accessing the content they need. The purpose of this study then was to help gain a better understanding of how our users actually engage with Discover. To find out exactly what they like and dislike about the platform and to assess to what extent it currently meets their information needs. Doing so will enable us to make informed, evidence-based changes to the interface, improving its overall usability and helping to make it a more user-friendly, intuitive, effective and efficient resource. This in turn will ultimately result in an improved Library service and enhanced student experience in line with a number of objectives identified in the Library Strategic Plan.

Item Type: Report
Uncontrolled Keywords: Usability studies, Electronic discovery systems, Discovery and access, Library, User experience
Depositing User: Symplectic Admin
Date Deposited: 31 Aug 2016 15:28
Last Modified: 19 Jan 2023 07:30