Workplace “Digital Culture” and the Uptake of Digital Solutions: Personal and Organisational Factors

Yates, SJ ORCID: 0000-0002-7298-8826 and Lockley, Eleanor (2020) Workplace “Digital Culture” and the Uptake of Digital Solutions: Personal and Organisational Factors. In: The Oxford Handbook of Digital Technology and Society. Oxford University Press,Oxford, pp. 368-402. ISBN 9780190932596

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Abstract

<p>This chapter reviews prior work on technology acceptance and then reports on a nationally representative survey of UK employees exploring both employee’s personal experiences of digital technologies at home and work and their evaluations of the effectiveness of the technologies and the “digital culture” in their organization. Presenting the results of 3040 UK workers, it seeks to explore the factors that influence digital roll-outs by focusing on the experiences and perceptions of the UK workforce as a whole, with the expectation that introducing new technology alone isn’t enough. This research explores how “digitally ready” organizations are in the UK in terms of people, processes, and company culture. It concludes that a large proportion of the UK workforce are not seeing the benefits of digital technologies. Importantly, there is a need for organizations to understand that making digital solutions a success is a process of cultural change in their organization.</p>

Item Type:	Book Section
Depositing User:	Symplectic Admin
Date Deposited:	04 Apr 2019 08:48
Last Modified:	19 Jan 2023 00:55
DOI:	10.1093/oxfordhb/9780190932596.013.13
Related URLs:	Publisher
URI:	https://livrepository.liverpool.ac.uk/id/eprint/3035641