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Keiningham, Timothy, Aksoy, Lerzan, Bruce, Helen L, Cadet, Fabienne, Clennell, Natasha ORCID: 0000-0002-4313-4194, Hodgkinson, Ian R and Kearney, Treasa ORCID: 0000-0002-4655-3749
(2020) Customer experience driven business model innovation. JOURNAL OF BUSINESS RESEARCH, 116. pp. 431-440.

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