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Zhan, Yuanzhu ORCID: 0000-0002-8585-8828, Han, Runyue, Tse, Mike, Ali, Mohd Helmi and Hu, Jiayao
(2021) A social media analytic framework for improving operations and service management: A study of the retail pharmacy industry. Technological Forecasting and Social Change, 163. 120504 - 120504.

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