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Raddats, Christopher ORCID: 0000-0003-3206-4343, West, Shaun, Burton, Jamie, Story, Vicky and Zolkiewski, Judy (2022) Advanced services: The role of independent service providers. In: Spring Servitization Conference, 2022-5-9 - 2022-5-10, Florence.

Marcon, Érico, Marcon, Arthur, Ayala, Néstor F, Frank, Alejandro G, Story, Vicky, Burton, Jamie, Raddats, Chris ORCID: 0000-0003-3206-4343 and Zolkiewski, Judy (2022) Capabilities supporting digital servitization: A multi-actor perspective. Industrial Marketing Management, 103. pp. 97-116.

Witell, Lars, Kowalkowski, Christian, Perks, Helen, Raddats, Chris ORCID: 0000-0003-3206-4343, Schwabe, Maria, Benedettini, Ornella and Burton, Jamie (2020) Characterizing customer experience management in business markets. Journal of Business Research, 116. pp. 420-430.

Raddats, CO ORCID: 0000-0003-3206-4343, Story, Vicky, Burton, Jamie and Zoliewski, Judy (2019) Digital capabilities for advanced services: A multi-actor perspective. In: Spring Servitization Conference, 2019-5-13 - 2019-5-15, Linköping University.

Raddats, Christopher ORCID: 0000-0003-3206-4343, Story, Vicky, Burton, Jamie and Zolkiewski, Judy (2019) Innovation in servitization through digital technologies. In: International Conference in Business Servitization, 2019-11-21 - 2019-11-22, Deusto Business School, University of Deusto, San Sebastian.

Story, Vicky M, Zolkiewski, Judy, Burton, Jamie and Raddats, Chris ORCID: 0000-0003-3206-4343 (2021) Manufacturers’ Service Innovation Efforts: From Customer Projects to Business Models and Beyond. In: The Palgrave Handbook of Servitization. Springer International Publishing,London, pp. 419-436. ISBN 9783030757700

Zolkiewski, Judy, Burton, Jamie, Story, Vicky M, Raddats, Chris ORCID: 0000-0003-3206-4343, Baines, Tim and Medway, Dominic (2020) Overcoming Territorial Tensions in Servitized Networks: An Abstract. In: AMS World Marketing Congress, 2019-7-9 - 2019-7-12, Edinburgh.

Raddats, Chris ORCID: 0000-0003-3206-4343, Burton, Jamie and Ashman, Rachel ORCID: 0000-0002-5579-6304 (2015) Resource configurations for services success in manufacturing companies. JOURNAL OF SERVICE MANAGEMENT, 26 (1). pp. 97-116.

Raddats, CO ORCID: 0000-0003-3206-4343, Kowalkowski, Christian, Benedettini, Ornella, Burton, Jamie and Gebauer, Heiko (2019) Servitization: A contemporary thematic review of four major research streams. Industrial Marketing Management, 83. pp. 207-223.

Zolkiewski, Judy, Story, Victoria, Burton, Jamie, Chan, Paul, Gomes, Andre, Hunter-Jones, Philippa ORCID: 0000-0002-0880-7357, O'Malley, Lisa, Peters, Linda D, Raddats, Chris ORCID: 0000-0003-3206-4343 and Robinson, William (2017) Strategic B2B customer experience management: the importance of outcomes-based measures. JOURNAL OF SERVICES MARKETING, 31 (2). pp. 172-184.

Zolkiewski, Judy, Story, Vicky, Burton, Jamie, Raddats, Christopher ORCID: 0000-0003-3206-4343, Baines, Tim and Medway, Dominic (2023) Tensions in value spaces: The organizational buying center and advanced services. Industrial Marketing Management, 114. pp. 196-210.