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Hammad, Mohamed 
ORCID: 0000-0002-5722-4705, Raddats, CO ORCID: 0000-0003-3206-4343 and Kearney, treasa ORCID: 0000-0002-4655-3749
(2018)
Customer-Employee Rapport: A Dyadic Perspective in Multi-Channel Service Settings.
In: AMA SERVSIG, 2018-6-14 - 2018-6-16, IÉSEG School of Management, Paris.
Hammad, Mohamed ORCID: 0000-0002-5722-4705
(2022)
Developing Customer-Employee Rapport in Multichannel Business-to-Consumer (B2C) Service Settings.
PhD thesis, University of Liverpool.
Hammad, Mohamed ORCID: 0000-0002-5722-4705, Raddats, Christopher and Kearney, Treasa
(2023)
A Netnographic Investigation of Rapport Development Between Customers and Service Employees in Online Service Encounters.
In: NETNOCON, The Netnography Conference, 2023-7-26 - 2023-7-28, Salford University.
Hammad, Mohamed ORCID: 0000-0002-5722-4705, Raddats, Christopher ORCID: 0000-0003-3206-4343 and Kearney, Treasa ORCID: 0000-0002-4655-3749
(2020)
A framework of online rapport-building behaviours: An exploration of Twitter.
In: La Londe Conference 2020, 2020-6-2 - 2020-6-5, La Londe, France.