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Zhan, Yuanzhu ORCID: 0000-0002-8585-8828, Han, Runyue, Tse, Mike, Ali, Mohd Helmi and Hu, Jiayao
(2021)
A social media analytic framework for improving operations and service management: A study of the retail pharmacy industry.
Technological Forecasting and Social Change, 163.
p. 120504.