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Kearney, Treasa ORCID: 0000-0002-4655-3749, Walsh, Gianfranco, Barnett, Willy, Gong, Taeshik, Schwabe, Maria and Ifie, Kemefasu
(2017) Emotional intelligence in front-line/back-office employee relationships. JOURNAL OF SERVICES MARKETING, 31 (2). 185 - 199.

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