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Keiningham, Timothy, Aksoy, Lerzan, Bruce, Helen L, Cadet, Fabienne, Clennell, Natasha, Hodgkinson, Ian R and Kearney, Treasa ORCID: 0000-0002-4655-3749
(2020) Customer experience driven business model innovation. JOURNAL OF BUSINESS RESEARCH, 116. 431 - 440.


Kearney, Treasa ORCID: 0000-0002-4655-3749, Walsh, Gianfranco, Barnett, Willy, Gong, Taeshik, Schwabe, Maria and Ifie, Kemefasu
(2017) Emotional intelligence in front-line/back-office employee relationships. JOURNAL OF SERVICES MARKETING, 31 (2). 185 - 199.


Al-Abdin, A ORCID: 0000-0002-5818-5736 and Kearney, Treasa ORCID: 0000-0002-4655-3749
(2018) Transforming Consumer Well-Being Through Service Ecosystems- The Case Of Disruptive Events. In: Academy of Marketing Science, 2018-05-23 - 2018-05-25, New Orleans, Louisiana.


Parsons, elizabeth ORCID: 0000-0003-2034-3425, Kearney, Treasa ORCID: 0000-0002-4655-3749, Surman, Emma, Cappellini, Benedetta, Moffat, Sue, Harman, Vicki and Scheurenbrand, Klara
(2020) Who really cares? Introducing an ‘Ethics of Care’ to debates on transformative value co-creation. Journal of Business Research.


Hammad, Mohamed ORCID: 0000-0002-5722-4705, Raddats, Christopher ORCID: 0000-0003-3206-4343 and Kearney, Treasa ORCID: 0000-0002-4655-3749
(2020) A framework of online rapport-building behaviours: An exploration of Twitter. In: La Londe Conference 2020, 2020-06-02 - 2020-06-05, La Londe, France.

This list was generated on Sat Nov 28 13:21:45 2020 GMT.