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Hammad, Mohamed ORCID: 0000-0002-5722-4705, Raddats, CO ORCID: 0000-0003-3206-4343 and Kearney, treasa ORCID: 0000-0002-4655-3749 (2018) Customer-Employee Rapport: A Dyadic Perspective in Multi-Channel Service Settings. In: AMA SERVSIG, 2018-6-14 - 2018-6-16, IÉSEG School of Management, Paris.

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