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Sudbury-Riley, L ORCID: 0000-0001-5097-3407, Hunter-Jones, P ORCID: 0000-0002-0880-7357, Menzies, L ORCID: 0000-0002-9981-1529, Pyrah, M and Knight, H
(2016)
Every Touchpoint Matters: Developing a Systematic Tool to Measure the Impact of Hospice Services upon Patients, their Families and Carers.
In: 7th International Research Meeting in Business and Management (IRMBAM-2016), 2016-7-11 - 2016-7-12, Nice, France.
Hunter-Jones, P ORCID: 0000-0002-0880-7357, Menzies, L ORCID: 0000-0002-9981-1529, Pyrah, M, Knight, H and Sudbury-Riley, L ORCID: 0000-0001-5097-3407
Hospice blueprinting: An innovative technique for improving service delivery.
[Poster]
Sudbury-Riley, L ORCID: 0000-0001-5097-3407, Hunter-Jones, P ORCID: 0000-0002-0880-7357, Menzies, L ORCID: 0000-0002-9981-1529, Pyrah, M and Knight, H
(2016)
Hospices versus Hospitals: Are we funding the right service provider?
In: Academy of Marketing Annual Conference: Radical Marketing, 2016-7-4 - 2016-7-7, Newcastle.
Sudbury-Riley, L ORCID: 0000-0001-5097-3407, Hunter-Jones, P ORCID: 0000-0002-0880-7357, Menzies, L ORCID: 0000-0002-9981-1529, Pyrah, M and Knight, H
(2016)
The Impact of Hospice Care Upon Patients, Carers, Families and Friends.
In: Servsig: The Future of Services in the Heart of Europe, 2016-6-17 - 2016-6-19, Maastricht, The Netherlands.
Sudbury-Riley, L ORCID: 0000-0001-5097-3407, Hunter-Jones, P ORCID: 0000-0002-0880-7357, Menzies, L ORCID: 0000-0002-9981-1529, Pyrah, M and Knight, H
(2016)
Service Blueprinting: A New Application for Evaluating Service Provision in the Hospice Sector.
In: 118th International Conference on Contemporary Marketing and Management, 2016-6-13 - 2016-6-14, Venice, Italy.
Sudbury-Riley, L ORCID: 0000-0001-5097-3407, Hunter-Jones, P, Menzies, L ORCID: 0000-0002-9981-1529, Pyrah, M and Knight, H
(2016)
Service Sculpting: A New Method for Hospice Service Evaluation.
In: 9th World Research Congress of the European Association for Palliative Care, 2016-6-9 - 2016-4-11, Dublin, Ireland.