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Witell, Lars, Kowalkowski, Christian, Perks, Helen, Raddats, Chris 
ORCID: 0000-0003-3206-4343, Schwabe, Maria, Benedettini, Ornella and Burton, Jamie
(2020)
Characterizing customer experience management in business markets.
Journal of Business Research, 116.
pp. 420-430.
Story, Vicky M, Zolkiewski, Judy, Burton, Jamie and Raddats, Chris ORCID: 0000-0003-3206-4343
(2021)
Manufacturers’ Service Innovation Efforts: From Customer Projects to Business Models and Beyond.
In:
The Palgrave Handbook of Servitization.
Springer International Publishing,London, pp. 419-436.
ISBN 9783030757700
Raddats, CO ORCID: 0000-0003-3206-4343, Kowalkowski, Christian, Benedettini, Ornella, Burton, Jamie and Gebauer, Heiko
(2019)
Servitization: A contemporary thematic review of four major research streams.
Industrial Marketing Management, 83.
pp. 207-223.