Up a level |
Number of items: 1.
Hunter-Jones, Philippa ORCID: 0000-0002-0880-7357, Line, Nathaniel, Zhang, Jie J ORCID: 0000-0002-0681-5820, Malthouse, Edward C, Witell, Lars ORCID: 0000-0002-6589-8662 and Hollis, Brooke
(2020)
Visioning a hospitality-oriented patient experience (HOPE) framework in health care.
Journal of Service Management, 31 (5).
pp. 869-888.