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Meehan, J ORCID: 0000-0001-6730-9350, Drake, PR ORCID: 0000-0002-5564-0473, Vogel, K and Parkhouse, A
(2015) Managing capacity and demand in a responsive repairs service: Lessons from social housing. In: Public Service Operations Management: A Research Handbook. , 156 - 173.

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