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Meehan, J 
ORCID: 0000-0001-6730-9350, Drake, PR ORCID: 0000-0002-5564-0473, Vogel, K and Parkhouse, A
(2015)
Managing capacity and demand in a responsive repairs service: Lessons from social housing.
In:
Public Service Operations Management: A Research Handbook.
, 156 - 173.