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Story, V, Raddats, CO ORCID: 0000-0003-3206-4343, Burton, J, Zolkiewski, J and Baines, T
(2017)
Capabilities for advanced services: A multi-actor perspective.
Industrial Marketing Management, 60.
pp. 54-68.
Hammad, Mohamed ORCID: 0000-0002-5722-4705, Raddats, CO ORCID: 0000-0003-3206-4343 and Kearney, treasa ORCID: 0000-0002-4655-3749
(2018)
Customer-Employee Rapport: A Dyadic Perspective in Multi-Channel Service Settings.
In: AMA SERVSIG, 2018-6-14 - 2018-6-16, IÉSEG School of Management, Paris.
Raddats, CO ORCID: 0000-0003-3206-4343, Story, Vicky, Burton, Jamie and Zoliewski, Judy
(2019)
Digital capabilities for advanced services: A multi-actor perspective.
In: Spring Servitization Conference, 2019-5-13 - 2019-5-15, Linköping University.
Burton, J, Story, V, Raddats, CO ORCID: 0000-0003-3206-4343 and Zolkiewski, J
(2017)
Enhancing the performance outcomes of firm servitization efforts: key capabilities and network resources.
In: Academy of Marketing, 2017-7-3 - 2017-7-6, University of Hull.
Burton, J, Story, V, Zolkiewski, J, Raddats, CO ORCID: 0000-0003-3206-4343, Baines, T and Medway, D
(2016)
Identifying (territorial) tensions in the servitized value chain.
Research Technology Management, 59 (5).
pp. 38-47.
Raddats, CO ORCID: 0000-0003-3206-4343, Zolkiewski, J, Story, V, Burton, J, Baines, T and Bigdeli, A
(2017)
Interactively developed capabilities: evidence from dyadic servitization relationships.
International Journal of Operations and Production Management, 37 (3).
pp. 382-400.
Clennell, Natasha, Zolkiewski, Judy, Raddats, CO ORCID: 0000-0003-3206-4343 and Chowdhury, Ilma
(2019)
Managing Innovation in Strategic Networks Evidence from the North-West of England Digital Media Sector.
In: IMP Conference, 2019-8-28 - 2019-8-30, Paris.
Raddats, CO ORCID: 0000-0003-3206-4343, Burton, J, Story, V and Zolkiewski, J
(2016)
Navigating the 'bends in the road': A longitudinal study of how a manufacturer undertakes the servitization journey.
In: Spring Servitization Conference, 2016-5-16 - 2016-5-17, Manchester.
Burton, J, Story, V, Raddats, CO ORCID: 0000-0003-3206-4343 and Zollkiewski, J
(2017)
Overcoming the challenges that hinder new service development by manufacturers with diverse services strategies.
International Journal of Production Economics, 192.
pp. 29-39.
Ma, Z, Chong, W, Qian, L ORCID: 0000-0001-8467-4384 and Raddats, CO ORCID: 0000-0003-3206-4343
(2017)
Service offshoring in manufacturers' upstream networks.
In: Quality in Service (QUIS) 15 Conference, 2017-6-12 - 2017-6-15, Porto.
Raddats, CO ORCID: 0000-0003-3206-4343, Kowalkowski, Christian, Benedettini, Ornella, Burton, Jamie and Gebauer, Heiko
(2019)
Servitization: A contemporary thematic review of four major research streams.
Industrial Marketing Management, 83.
pp. 207-223.
Gross, S, Raddats, CO ORCID: 0000-0003-3206-4343, Burton, J, Zolkiewski, J and Story, V
(2017)
Successfully selling services: Developing salespeople with the required competences.
In: Spring Servitization Conference, 2017-5-15 - 2017-5-17, Lucerne.
Story, V, Burton, J, Raddats, CO ORCID: 0000-0003-3206-4343 and Zolkiewski, J
(2017)
The layered nature of servitization challenges and responses.
In: Spring Servitization Conference, 2017-5-15 - 2017-5-17, Lucerne.
Johansson, Elisabeth, Raddats, CO ORCID: 0000-0003-3206-4343 and Witell, Lars
(2019)
The role of customer knowledge development for incremental and radical service innovation in servitized manufacturers.
Journal of Business Research, 98.
pp. 328-338.