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Number of items: 14.


Story, V, Raddats, CO ORCID: 0000-0003-3206-4343, Burton, J, Zolkiewski, J and Baines, T
(2017) Capabilities for advanced services: A multi-actor perspective. Industrial Marketing Management, 60. pp. 54-68.


Hammad, Mohamed ORCID: 0000-0002-5722-4705, Raddats, CO ORCID: 0000-0003-3206-4343 and Kearney, treasa ORCID: 0000-0002-4655-3749
(2018) Customer-Employee Rapport: A Dyadic Perspective in Multi-Channel Service Settings. In: AMA SERVSIG, 2018-6-14 - 2018-6-16, IÉSEG School of Management, Paris.


Raddats, CO ORCID: 0000-0003-3206-4343, Story, Vicky, Burton, Jamie and Zoliewski, Judy
(2019) Digital capabilities for advanced services: A multi-actor perspective. In: Spring Servitization Conference, 2019-5-13 - 2019-5-15, Linköping University.


Burton, J, Story, V, Raddats, CO ORCID: 0000-0003-3206-4343 and Zolkiewski, J
(2017) Enhancing the performance outcomes of firm servitization efforts: key capabilities and network resources. In: Academy of Marketing, 2017-7-3 - 2017-7-6, University of Hull.


Burton, J, Story, V, Zolkiewski, J, Raddats, CO ORCID: 0000-0003-3206-4343, Baines, T and Medway, D
(2016) Identifying (territorial) tensions in the servitized value chain. Research Technology Management, 59 (5). pp. 38-47.


Raddats, CO ORCID: 0000-0003-3206-4343, Zolkiewski, J, Story, V, Burton, J, Baines, T and Bigdeli, A
(2017) Interactively developed capabilities: evidence from dyadic servitization relationships. International Journal of Operations and Production Management, 37 (3). pp. 382-400.


Clennell, Natasha, Zolkiewski, Judy, Raddats, CO ORCID: 0000-0003-3206-4343 and Chowdhury, Ilma
(2019) Managing Innovation in Strategic Networks Evidence from the North-West of England Digital Media Sector. In: IMP Conference, 2019-8-28 - 2019-8-30, Paris.


Raddats, CO ORCID: 0000-0003-3206-4343, Burton, J, Story, V and Zolkiewski, J
(2016) Navigating the 'bends in the road': A longitudinal study of how a manufacturer undertakes the servitization journey. In: Spring Servitization Conference, 2016-5-16 - 2016-5-17, Manchester.


Burton, J, Story, V, Raddats, CO ORCID: 0000-0003-3206-4343 and Zollkiewski, J
(2017) Overcoming the challenges that hinder new service development by manufacturers with diverse services strategies. International Journal of Production Economics, 192. pp. 29-39.


Ma, Z, Chong, W, Qian, L ORCID: 0000-0001-8467-4384 and Raddats, CO ORCID: 0000-0003-3206-4343
(2017) Service offshoring in manufacturers' upstream networks. In: Quality in Service (QUIS) 15 Conference, 2017-6-12 - 2017-6-15, Porto.


Raddats, CO ORCID: 0000-0003-3206-4343, Kowalkowski, Christian, Benedettini, Ornella, Burton, Jamie and Gebauer, Heiko
(2019) Servitization: A contemporary thematic review of four major research streams. Industrial Marketing Management, 83. pp. 207-223.


Gross, S, Raddats, CO ORCID: 0000-0003-3206-4343, Burton, J, Zolkiewski, J and Story, V
(2017) Successfully selling services: Developing salespeople with the required competences. In: Spring Servitization Conference, 2017-5-15 - 2017-5-17, Lucerne.


Story, V, Burton, J, Raddats, CO ORCID: 0000-0003-3206-4343 and Zolkiewski, J
(2017) The layered nature of servitization challenges and responses. In: Spring Servitization Conference, 2017-5-15 - 2017-5-17, Lucerne.


Johansson, Elisabeth, Raddats, CO ORCID: 0000-0003-3206-4343 and Witell, Lars
(2019) The role of customer knowledge development for incremental and radical service innovation in servitized manufacturers. Journal of Business Research, 98. pp. 328-338.

This list was generated on Sun Feb 4 01:38:09 2024 GMT.