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Marcon, Érico, Marcon, Arthur, Ayala, Néstor F, Frank, Alejandro G, Story, Vicky, Burton, Jamie, Raddats, Chris ORCID: 0000-0003-3206-4343 and Zolkiewski, Judy (2022) Capabilities supporting digital servitization: A multi-actor perspective. Industrial Marketing Management, 103. pp. 97-116.

Witell, Lars, Kowalkowski, Christian, Perks, Helen, Raddats, Chris ORCID: 0000-0003-3206-4343, Schwabe, Maria, Benedettini, Ornella and Burton, Jamie (2020) Characterizing customer experience management in business markets. Journal of Business Research, 116. pp. 420-430.

Raddats, Chris ORCID: 0000-0003-3206-4343, Naik, Parikshit and Ziaee Bigdeli, Ali (2022) Creating value in servitization through digital service innovations. Industrial Marketing Management, 104. pp. 1-13.

Story, Vicky M, Zolkiewski, Judy, Burton, Jamie and Raddats, Chris ORCID: 0000-0003-3206-4343 (2021) Manufacturers’ Service Innovation Efforts: From Customer Projects to Business Models and Beyond. In: The Palgrave Handbook of Servitization. Springer International Publishing,London, pp. 419-436. ISBN 9783030757700

Momeni, Khadijeh, Raddats, Chris ORCID: 0000-0003-3206-4343 and Martinsuo, Miia (2023) Mechanisms for developing operational capabilities in digital servitization. INTERNATIONAL JOURNAL OF OPERATIONS & PRODUCTION MANAGEMENT, 43 (13). pp. 101-127.

Zolkiewski, Judy, Burton, Jamie, Story, Vicky M, Raddats, Chris ORCID: 0000-0003-3206-4343, Baines, Tim and Medway, Dominic (2020) Overcoming Territorial Tensions in Servitized Networks: An Abstract. In: AMS World Marketing Congress, 2019-7-9 - 2019-7-12, Edinburgh.

Raddats, Chris ORCID: 0000-0003-3206-4343, Burton, Jamie and Ashman, Rachel ORCID: 0000-0002-5579-6304 (2015) Resource configurations for services success in manufacturing companies. JOURNAL OF SERVICE MANAGEMENT, 26 (1). pp. 97-116.

Zolkiewski, Judy, Story, Victoria, Burton, Jamie, Chan, Paul, Gomes, Andre, Hunter-Jones, Philippa ORCID: 0000-0002-0880-7357, O'Malley, Lisa, Peters, Linda D, Raddats, Chris ORCID: 0000-0003-3206-4343 and Robinson, William (2017) Strategic B2B customer experience management: the importance of outcomes-based measures. JOURNAL OF SERVICES MARKETING, 31 (2). pp. 172-184.

Cartwright, Severina ORCID: 0000-0002-1088-6816, Liu, Hongfei and Raddats, Chris ORCID: 0000-0003-3206-4343 (2021) Strategic use of social media within business-to-business (B2B) marketing: A systematic literature review. Industrial Marketing Management, 97. pp. 35-58.

Ma, Zhuang (2020) Upstream network actors’ operational capabilities for servitization through service offshoring: Impact on the performance of manufacturers’ service offshoring contracts. PhD thesis, University of Liverpool.