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Raddats, Christopher ORCID: 0000-0003-3206-4343, West, Shaun, Burton, Jamie, Story, Vicky and Zolkiewski, Judy (2022) Advanced services: The role of independent service providers. In: Spring Servitization Conference, 2022-5-9 - 2022-5-10, Florence.

Hammad, Mohamed ORCID: 0000-0002-5722-4705 (2022) Developing Customer-Employee Rapport in Multichannel Business-to-Consumer (B2C) Service Settings. PhD thesis, University of Liverpool.

Raddats, Christopher ORCID: 0000-0003-3206-4343, Story, Vicky, Burton, Jamie and Zolkiewski, Judy (2019) Innovation in servitization through digital technologies. In: International Conference in Business Servitization, 2019-11-21 - 2019-11-22, Deusto Business School, University of Deusto, San Sebastian.

Raddats, Christopher ORCID: 0000-0003-3206-4343 and Baines, Tim (2023) Innovative asset finance for advanced services. In: Spring Servitization Conference, 2023-5-8 - 2023-5-9, Helsinki.

Hammad, Mohamed ORCID: 0000-0002-5722-4705, Raddats, Christopher and Kearney, Treasa (2023) A Netnographic Investigation of Rapport Development Between Customers and Service Employees in Online Service Encounters. In: NETNOCON, The Netnography Conference, 2023-7-26 - 2023-7-28, Salford University.

Hammad, mohamed, Raddats, Christopher ORCID: 0000-0003-3206-4343 and Kearney, Treasa (2023) Rapport Development in Online Channels: A Dyadic Customer/Service Employee Perspective. In: 2023 American Marketing Association (AMA) Summer conference, 2023-8-4 - 2023-8-6, San Francisco.

Zolkiewski, Judy, Story, Vicky, Burton, Jamie, Raddats, Christopher ORCID: 0000-0003-3206-4343, Baines, Tim and Medway, Dominic (2023) Tensions in value spaces: The organizational buying center and advanced services. Industrial Marketing Management, 114. pp. 196-210.

Zolkiewski, Judy, Story, Vicky, Burrton, Jamie, Raddats, Christopher ORCID: 0000-0003-3206-4343, Baines, Tim and Medway, Dominic (2023) Tensions in value spaces: The organizational buying center and advanced services. Industrial Marketing Management, 114. pp. 196-210.

Hammad, Mohamed ORCID: 0000-0002-5722-4705, Raddats, Christopher ORCID: 0000-0003-3206-4343 and Kearney, Treasa ORCID: 0000-0002-4655-3749 (2020) A framework of online rapport-building behaviours: An exploration of Twitter. In: La Londe Conference 2020, 2020-6-2 - 2020-6-5, La Londe, France.