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Witell, Lars, Kowalkowski, Christian, Perks, Helen, Raddats, Chris 
ORCID: 0000-0003-3206-4343, Schwabe, Maria, Benedettini, Ornella and Burton, Jamie
(2020)
Characterizing customer experience management in business markets.
Journal of Business Research, 116.
pp. 420-430.
Hunter-Jones, Philippa ORCID: 0000-0002-0880-7357, Line, Nathaniel, Zhang, Jie J ORCID: 0000-0002-0681-5820, Malthouse, Edward C, Witell, Lars ORCID: 0000-0002-6589-8662 and Hollis, Brooke
(2020)
Visioning a hospitality-oriented patient experience (HOPE) framework in health care.
Journal of Service Management, 31 (5).
pp. 869-888.
Johansson, Elisabeth, Raddats, CO ORCID: 0000-0003-3206-4343 and Witell, Lars
(2019)
The role of customer knowledge development for incremental and radical service innovation in servitized manufacturers.
Journal of Business Research, 98.
pp. 328-338.