The AI of the Beholder: Intra‐Professional Sensemaking of an Epistemic Technology

Scarbrough, Harry ORCID: 0000-0002-3820-8339, Chen, Yaru ORCID: 0000-0003-2549-8880 and Patriotta, Gerardo ORCID: 0000-0002-3933-7407 (2024) The AI of the Beholder: Intra‐Professional Sensemaking of an Epistemic Technology. Journal of Management Studies.

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Official URL: http://dx.doi.org/10.1111/joms.13065

Abstract

<jats:title>Abstract</jats:title><jats:p>New technologies are equivocal, triggering sensemaking responses from the individuals who encounter them. As an ‘epistemic technology’ AI poses new challenges to the expertise and jurisdictions of professionals. Such challenges may be interpreted quite differently, however, depending on the specialized role identities which develop within the wider professional domain. We explore the sensemaking responses of these intra‐professional groupings to the challenges posed by AI through an empirical study of professionals playing different roles (front‐line, hybrid and field‐level) in the field of radiology within NHS England. We found that these intra‐professional groupings sought to make sense of AI through a triadic view focused on the interplay of professional, client and technology. This sensemaking, arising from different jurisdictional contexts, led individual professionals to perceive that their agency was diminished, complemented or enhanced as a result of the introduction of AI. Our findings contribute to the literature on professions and AI by showing how intra‐professional differences affect sensemaking responses to AI as a jurisdictional contestant.</jats:p>

Item Type:	Article
Uncontrolled Keywords:	Clinical Research
Divisions:	Faculty of Humanities and Social Sciences > School of Management
Depositing User:	Symplectic Admin
Date Deposited:	14 Mar 2024 08:11
Last Modified:	02 Apr 2024 15:38
DOI:	10.1111/joms.13065
Related URLs:	Publisher
URI:	https://livrepository.liverpool.ac.uk/id/eprint/3179379