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Meehan, Joanne 
ORCID: 0000-0001-6730-9350, Drake, Paul R ORCID: 0000-0002-5564-0473, Vogel, Kiera and Parkhouse, Adam
(2016)
Managing capacity and demand in a responsive repairs service Lessons from social housing.
In:
PUBLIC SERVICE OPERATIONS MANAGEMENT: A RESEARCH HANDBOOK.
Routledge,Abingdon, pp. 156-173.
ISBN 978-1-138-81369-4